1. Shipping to GCC Countries
We offer free shipping to all GCC countries (Gulf Cooperation Council), including:
• United Arab Emirates
• Saudi Arabia
• Kuwait
• Bahrain
• Oman
• Qatar
Orders to GCC regions are processed within 2–5 business days and shipped via reliable local or regional couriers. You will receive tracking information once your order has been dispatched.
2. International Shipping (Non-GCC Countries)
For all other international destinations, shipping charges and customs duties are the responsibility of the customer.
• Shipping rates are calculated at checkout based on destination and weight.
• Delivery timelines vary depending on customs clearance and local postal services.
• Customers are responsible for checking their country’s import regulations, especially for restricted or flammable materials like ethanol.
We are not liable for any delays or additional fees incurred at customs.
Shipping & Handling – FAQ
1. Do you offer free shipping?
Yes, shipping is free to all GCC countries, including the UAE, Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar.
2. Do you ship internationally?
Yes, we ship worldwide. However, customers outside the GCC are responsible for shipping fees, import duties, and customs clearance.
3. How are shipping costs calculated for non-GCC countries?
Shipping costs are calculated at checkout based on your location and the weight of your order. You will see the total before completing your purchase.
4. How long will it take to receive my order?
• GCC countries: 2–5 business days
• Other countries: Varies by location and customs clearance (typically 7–21 business days)
5. Do I have to pay customs or import duties?
Yes, if you’re located outside the GCC, customs duties and import taxes are your responsibility. Please check your country’s import policies before ordering.
6. Do you ship flammable materials like Ethanol internationally?
Due to international regulations on shipping flammable materials, ethanol may have restrictions depending on your country. Contact us before ordering to confirm if we can ship it to your location.
7. How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use this to follow your shipment’s progress.
8. What should I do if my package is delayed or stuck in customs?
Delays can happen due to customs processing or courier issues. If your package is significantly delayed, please contact your local customs office first, then reach out to us for further assistance.
Luscent Labs is a space built for independent perfumers and small fragrance houses.