Privacy Policy

Effective Date: [2 May 2025]
Luscent Labs (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal data:
• Identity information: name, business name (if applicable)
• Contact information: email address, phone number, billing/shipping address
• Payment information: processed securely via third-party payment providers (we do not store credit card details)
• Order history and product preferences
• Technical data: IP address, browser type, device information, pages visited (via cookies or analytics tools)

2. How We Use Your Information

We use your personal data to:
• Process and fulfill your orders
• Communicate order status or shipping updates
• Provide customer support
• Improve website experience and product offerings
• Send promotional emails (if you opt in)
• Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your data to third parties.
We may share your information with:
• Payment processors for secure transactions
• Shipping partners for delivery purposes
• Email service providers for marketing (if subscribed)
• Legal authorities when required by law

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us analyze site usage and improve performance. You can modify your browser settings to decline cookies if preferred.

5. Data Retention

We retain your information as long as necessary for order processing, legal obligations, and business operations. You may request deletion of your personal data unless we are required to retain it for legal or security reasons.

6. Your Rights

Depending on your jurisdiction, you may have the right to:
• Access the personal data we hold about you
• Request correction, update, or deletion
• Withdraw consent for marketing communications
• Lodge a complaint with your data protection authority

To exercise any of these rights, contact us at luscentlabs@gmail.com

7. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

9. Contact Us

For questions regarding this policy or your data, please contact:
Email: luscentlabs@gmail.com